The Identity Documents Management System is a critical infrastructure solution for the Ministry of Interior Affairs in North Macedonia, designed to manage the full lifecycle of national identity documents. The system ensures the secure and efficient processing of applications, enrollment of citizens, and production of legally valid ID cards, driving licenses, passports, and residence permits. Built as a modular platform, it integrates advanced technologies to meet national security requirements and support seamless administrative workflows.

Key Components of the System

1. Web Application
   1. Centralized portal for managing citizen data, processing applications, and tracking document statuses.
   1. Role-based access ensures secure collaboration between administrative units, law enforcement, and service providers.
   1. Integrates with national databases (e.g., civil registration, biometric records) for real-time data validation and compliance.
2. Desktop Applications
   1. Deployed at enrollment centers nationwide, these applications enable secure data capture for citizens, including high-resolution biometric information (fingerprints, facial recognition).
   1. Support offline operation in remote areas, with automatic synchronization to the central system once connectivity is restored.
   1. Encrypted data transmission ensures compliance with national and EU data protection standards.
3. Backend Infrastructure
   1. Manages real-time communication between system components, including integration with external databases and law enforcement systems.
   1. Ensures data redundancy and disaster recovery through automated backups and failover mechanisms.
   1. Supports high availability and scalability to handle peak demand, with 24/7 uptime critical for uninterrupted service delivery.
4. Document Production & Personalization
   1. Personalization systems align with international standards for smart cards and passports.
   1. Direct linkage of documents to biometric profiles ensures authenticity and reduces fraud risks.

Critical Role in Governance
The IDMS is the backbone of North Macedonia’s identity ecosystem, enabling the Ministry of Interior Affairs to maintain accurate, up-to-date records for all citizens. Its 24/7 availability and robust security measures ensure compliance with legal frameworks while supporting national security, law enforcement, and cross-border interoperability. The system’s modular design allows for future expansion, adapting to evolving technological and regulatory requirements.

Partner’s Value Add

The partner’s developed features are:

• document management system
• encrypted environment for document access and enrolment process
• web application that contains a document database
• workstation application for enrolment of citizens and ministry employees
• workstation application for personalization offices, used for personalization of Identity Documents
• Stock Management application
• Communication Services deployed for interconnectivity between systems in the ministry